Tenant Information

If you are a tenant of People First please see below for ways in which we can help you. 

Report a Repair

To email us with your repair issue please click below


Apply for home improvements

Read our home improvement policy.


Report Anti-Social Behaviour

If you need to report ASB or similar please contact us here.


Pay Your Rent

There are numerous ways you can pay your rent click below to make a payment or find out more.

How are we doing

View our 2023/24 annual report to see how we are doing.


What you can expect from us

View our service standards 

Tenant Satisfaction Measures

View more about Tenant Satisfaction Measures


Your Rights and Responsibilities

View our Tenancy Agreement & Lettings Policy


Information about Damn, Mould and Condensation

View more information about Damn, Mould and Condensation

HEAT TOP TIPS 

View HEAT top tips for more information about saving money on your energy bills 

Privacy Notice Tenants 2024

View our 2024 Tenants Privacy Notice 

Tenancy Fraud

Do you know someone who is renting out a People First property without permission? Or has got their home by giving false information? Or is living somewhere else (someone else may be living at the property or it may be empty)?

If so, then they could potentially be breaking the law and committing tenancy fraud, jumping the queue for social housing and denying those in greater need from getting housed. This is not fair.


Report tenancy fraud in confidence

Successful outcomes in tenancy fraud cases rely heavily on the support we receive from residents and members of the public. You can report tenancy fraud in confidence by calling 0161 235 6900 or emailing housing@pfha.co.uk. Any information you give us will be treated in the strictest of confidence and your identity will be protected.

 

You can report the suspected fraud anonymously but please give us as much information as possible to help our investigations. The more information that we have the better the chance we have of stopping it.

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